Returns & Refunds
Every ISAID piece is made especially for you.
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As all products are made to order, we do not accept returns or exchanges for:
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Change of mind
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Incorrect size selection
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Unwanted gifts
Please read the product description and size guide carefully before placing your order.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us within 14 days of receiving it.
Please include:
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Your order number
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A brief description of the issue
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Clear photographs showing the problem
We'll review your request and work with you to resolve it as quickly as possible.
Refunds
Approved refunds will be returned to your original payment method.
Processing times depend on your payment provider.
Cancellations
If production has not yet started, we'll always do our best to cancel your order.
Please contact us as soon as possible after placing it.